FAQs

This website allows you to shop for gifts from a variety of Charities with one easy checkout

. Your purchase will directly benefit the selected Charity/ies and support a worthy cause. 10% of the retail price of each product is distributed to the intended Charity. Charities participating on this website do not incur any costs for being on this site.

We’ve made it easy for you to find exactly what you’re looking for with our browse and search functions or by navigating with the menu. If you’re looking for a specific Charity or item, you can use the search tool at the right top of your screen. Simply enter your search term and click return. You can also sort your search by price range option, which you’ll find on the left of your screen when browsing for products.

We charge a small shipping fee of $16.50 Flat Rate per order. The delivery fee will be displayed at checkout.

As a guide, you can expect your order to arrive within 14 days. If you have not received your order by then please contact us.

You will not be issued a refund if you simply change your mind on a purchased item. A replacement or full refund will be issued for faulty items as required by Australian Consumer Law.

If the item you wish to return is faulty provide your contact details, details of your order and photo proof of the faulty item within 30 days of your receipt of the Product. We will then provide you with instructions on how to return it. If you are returning only part of an order we may require your credit card details again.

Once the faulty item has been received, you will be offered a replacement or full refund. Any refunds will be made to your credit card. All items being returned must not be affected by being used in an abnormal way, or reduced in value by delay on your part. If for any reason a product you have ordered is not available or out of stock, we will also refund you via credit card.

Only a selected number of charities have been invited to join Charity Gift Market to ensure the initiate is successful for them. Charities can enquire via email at info@charitygiftmarket.com.au.

Simply email us at info@charitygiftmarket.com.au