Terms and Conditions

www.charitygiftmarket.com.au is owned and operated by Francis Maurice Design & Advertising Pty Ltd (ABN 37 088 933 984) trading as Charity Gift Market of 153 St Georges Rd Fitzroy North VIC 3068 (“we”, “us” and “our”).

Use of this website is subject to the Terms of Use outlined below.

Unless we expressly provide otherwise, all Transactions, all products and your use of such products are subject to these Terms of Sale.

General
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website without notice.

All product imagery, artwork, text and any other copyrightable material (collectively the ‘Products’) is owned by Francis Maurice Design & Advertising Pty Ltd. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell and distribute any of the material or content found on this site for commercial purposes unless granted permission by Francis Maurice Design & Advertising Pty Ltd.

Terms of Sale
By placing an order with Francis Maurice Design & Advertising Pty Ltd you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. All products remain property of Francis Maurice Design & Advertising Pty Ltd until full payment has been received. Delivery times are subject to any delays resulting from postal delays or unforeseen circumstances for which we will not be responsible.

1) Contract

  • In order to purchase from Francis Maurice Design & Advertising Pty Ltd you must have a valid credit or debit card issued by a bank acceptable to us.
  • When ordering from Francis Maurice Design & Advertising Pty Ltd, we ensure that all credit card and bank details are secure through our secure payment gateway partner Eway.
  • When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

2) Pricing & Availability

  • Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund including any shipping charges.
  • All prices are shown in AUD$ and are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
  • Some pricing or typographical mistakes may occur which Francis Maurice Design & Advertising Pty Ltd have the right to change without prior notice. We reserve the right to refuse to fill any orders that you may place based on outdated information including pricing, shipping & payment terms.

3)  Payment

  • Upon receiving your order we will carry out a pre-authorization check on your chosen card of payment. Once these funds have been confirmed and the payment made in full we will ship your items.

Delivery
All orders are dispatched within 3 working days of placing your order unless specified otherwise by one of our customer service representatives. If there is a delay caused for any reason you will be notified via phone or email prior to us sending your goods.

To guarantee an easy and quick delivery, we recommend sending your order to your office or somewhere where there will be someone to receive it between 9am – 5pm Monday to Friday. If there is no one at the delivery address, your order may be sent to the nearest post office where you will need to sign to pick it up.

Alternatively, you can specify in the delivery details to leave the parcel in a safe place with no signature required. If the later is chosen, no responsibility will be taken for stolen goods.

All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from Francis Maurice Design & Advertising Pty Ltd. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email or phone of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment.

Returns, & Exchanges
We will gladly exchange or credit all returns purchased on presentation of the original Francis Maurice Design & Advertising Pty Ltd receipt. Delivery and packaging charges are not refundable as a result of changing your mind.

Refunds
­If the item is faulty we will issue a full refund of the total value (including delivery charges). We will not send out any replacement or exchange products until we have received the faulty product back in our warehouse.

Breakages
If your item has broken or damaged in transit we will arrange for a full replacement upon proof of the damage. We accept proof in the form of photos or video. We do not offer refunds for broken or damaged items.

*Please note there are no refunds or returns on sale items.

For returns and exchanges please send to

Francis Maurice Design & Advertising Pty Ltd- Att: Web Store

153 St Georges Rd Fitzroy North VIC 3068
Email- info@charitygiftmarket.com.au

Phone- (03) 9489 1666

Indemnity
You agree to indemnify, defend and hold harmless Francis Maurice Design & Advertising Pty Ltd, its directors, employees, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website.

Privacy
Francis Maurice Design & Advertising Pty Ltd may collect and process personal information about you  that may include but is not limited to

  • your name and contact details, such as address and phone number;
  • the name of the domain from which you access the internet;
  • the date and time you accessed our site;
  • the internet address of the website from which you linked directly to our site; and
  • other information you may supply to us.

Why we collect this information?

  • To determine our customer preferences and to improve product development
  • To provide you with information on products or services that you may find beneficial
  • To notify of any changes of service
  • To communicate via newsletter and SMS.
  • To ensure our site is meeting your requirements and expectations and so we can improve where necessary.
  • To enable the Charitable organisations supported by your purchase to communicate with you.

Disclosure of personal data
We may disclose your personal information to any of the following third parties outside our organisation. These parties are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

  • Charitable organisations supported by your purchase
  • Couriers & delivery companies (to deliver goods)
  • Organisations who carry out credit, fraud or other security checks
  • Outsourced service providers (eg, market research agencies)

We will not disclose your email address or mailing address with any third party service providers unless given permission to do so.

Marketing communications
Our customers are important to us and we want to stay in contact. We offer a free subscription to our newsletter communications that provide the latest products and news events. By agreeing to our T&Cs upon purchase you agree receive these communications from us. You may choose to unsubscribe at any time by clicking the ‘unsubscribe button’ in the newsletter or be sending an email to info@charitygiftmarket.com.au. The Charitable organisations supported by your purchase may also send you communications – you may choose to unsubscribe from these directly.

Online ordering security
Francis Maurice Design & Advertising Pty Ltd uses Eway as its payment gateway partner. For more information on Eway visit www.eway.com.au